Kew Solutions - IT Services & Support
Kew Solutions - IT services & support

Remote IT Support
Services in Dubai & UAE

IT support services in Dubai

Remote IT Support Services

Remote IT support services are a game-changer for businesses looking to maintain operational efficiency and business continuity. By leveraging remote access technologies, companies can receive instant assistance for a wide range of technical issues without the need for on-site visits. Kew Solutions is proud to offer comprehensive remote IT support services to businesses in Dubai and the UAE, ensuring your operations run smoothly no matter where you are.

Our Remote IT Support Services

At Kew Solutions, we provide an extensive range of remote IT support services tailored to meet the needs of businesses of all sizes. Our services include:

Troubleshooting: We offer rapid troubleshooting and resolution of technical issues, minimising downtime and keeping your business operations uninterrupted.

Maintenance: Regular maintenance tasks, such as software updates, patches, and system health checks, are performed to ensure your IT infrastructure remains robust and secure.

Network Management: We manage your network infrastructure remotely, ensuring optimal performance and resolving any connectivity issues promptly.

Cybersecurity: Our remote cybersecurity services protect your business from online threats, including malware, ransomware, and unauthorised access, through secure connections and encryption protocols.

How Our Remote Support Works

Our remote support process is streamlined to offer efficiency and ease of access. Here’s how it works:

Initial Contact: When you encounter a technical issue, you can reach out to our service desk through phone, email, or our online portal.

Remote Session Setup: Our support team initiates a secure remote support session, establishing a remote connection to your systems using industry-standard encryption protocols.

Issue Diagnosis: We diagnose the technical issue by accessing your system remotely, utilizing remote control and screen sharing to identify the root cause.

Resolution: Our expert team resolves the issue during the remote session. For more complex issues, we may schedule additional sessions or escalate the matter to specialized technicians.

Follow-Up: After resolution, we ensure that the issue is completely addressed and provide recommendations for preventing future occurrences.

Why Choose Kew Solutions for Remote IT Support?

Kew Solutions stands out as a premier provider of remote IT support services due to our commitment to excellence and customer satisfaction. Here are some reasons to choose us:

IT managed services in Dubai

Rapid Onboarding

Our efficient onboarding process means we can start supporting your IT infrastructure quickly, minimising any downtime during the transition.

Expertise in Diverse Industries

We have extensive experience supporting businesses across various sectors, ensuring we understand the unique IT needs of your industry.

Knowledge Sharing

We empower your team with IT knowledge and best practices, helping to improve their overall IT proficiency.

Strategic IT Planning

Beyond immediate support, we assist with long-term IT strategy development to align with your business goals.

Comprehensive IT Assessments

Regular health checks and assessments of your IT infrastructure ensure optimal performance and security.

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VOICE OF TRUST

Client Testimonials

We are proud of our service and our clients, now our aim is to become integral to your ongoing growth and success.

Kew Solutions worked with Greenstone Equity Partners
“We are happy to recommend Kew Solutions to any company looking for a reliable and extremely responsive IT services support provider. The team at Kew Solutions consistently provide fast and efficient service to resolve any IT matter that arises, at any time of the day and week. In addition, Kew Solutions have developed and found solutions for our IT strategy and infrastructure. Ultimately, Kew Solutions give us peace of mind that our data and systems are protected, and that if any issue with the network ever arises it will be resolved with the least amount of hassle or downtime.”

Sarah Hillman

Vice President & Associate Counsel

Kew Solutions worked with British Centers for Business
“Kew Solutions provides the BCB with exactly the IT support we need. From advice on the right software packages, to implementing systems and day-to-day on-call support for the BCB team, we have been very ably supported by Kew. As an SME ourselves, we rely on their expertise to guide us in an area where we have no in-house experience. They are thorough, cost-effective and professional.”

Joe Hepworth

CEO - British Centres for Business

Kew Solutions worked with Matrix
“We have worked with Kew Solutions now for over six years, during which time they have given us an invaluable service, both in supporting our IT requirements and also in the specialist area of Filefinder, where his subject matter expertise is second to none. When we launched Matrix Interim Kew Solutions were the first people we turned to for assistance in determining our IT strategy, they have built a robust, high delivery and cost effective infrastructure that allows us 100% uptime from multiple locations. Aside from the technical expertise that Kew Solutions bring, we have to commend them for their willingness to deal with any query, at any time, even when it is often down to our own user error, in short you feel in safe hands!”

Patrique Habboo

Partner, Matrix Interim

Kew Solutions worked with Mantis Partners
“Kew Solutions has provided IT/Systems support for Mantis Partners for over 3 years, not only in the UK but our HK office and servers. Kew Solutions provides an excellent service and can never help enough even if it’s the weekend. They can connect into our computers even home machines and rectify any issues. Since we have been using Kew Solutions services I can’t actually remember any downtime or any issues that haven’t been resolved quickly.’ I would recommend Kew Solutions to any company looking for a professional IT outfit.”

ALEX SHIP

Director Mantis Partners

Remote IT Support FAQs

Have questions about our remote IT support? Here are some answers to common queries:

By choosing Kew Solutions for your remote IT support needs, you can rest assured that you will receive top-notch service and support, ensuring your business operations run smoothly and efficiently. Contact us to learn more about how we can help you maintain business continuity and address your IT concerns.

Get In Touch

We want to be part of your team helping you deliver the best service possible

Whatsapp

+971 (0) 56 360 3264

Email

contact@kewsolutions.com

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Kew Solutions - IT services & support

We help businesses in the UK, UAE and KSA with their IT needs. From software to support, outsourcing to hosting, we’ve got you covered for all things tech.

HEAD OFFICE

Office 104 – 105, Building 6,
Dubai Media City
Dubai, United Arab Emirates.
PO BOX 502799

CONTACT US

UNITED ARAB EMIRATES
+971 (0) 4 557 2353
+971 (0) 56 360 3264
contact@kewsolutions.com

KINGDOM OF SAUDI ARABIA
+971 (0) 56 360 3264
contact@kewsolutions.com

UNITED KINGDOM
+44 (0) 203 0111 007
+44 (0) 752 7951 984
contact@kewsolutions.com

Kew Solutions - IT support & services