Kew Solutions - IT Services & Support
Kew Solutions - IT services & support

IT Helpdesk Support
Services in Dubai & UAE

IT support services in Dubai

IT Helpdesk Services

Efficient IT helpdesk support services are essential for maintaining smooth operations and ensuring customer satisfaction. Kew Solutions specialises in providing top-tier IT helpdesk support services in Dubai and UAE, helping businesses manage their IT infrastructure and resolve technical issues promptly.

Helpdesk Services We Offer

At Kew Solutions, we offer a comprehensive range of helpdesk services designed to meet the diverse needs of businesses in Dubai and UAE:

Incident Management: We ensure that any technical issue is addressed promptly through our structured incident management process. Our average time to resolve incidents is among the best in the industry, ensuring minimal disruption to your core business functions.

Remote Helpdesk: Our remote helpdesk service provides seamless assistance for resolving technical issues without the need for on-site visits. Our helpdesk support team is equipped to handle a wide range of incoming requests efficiently.

Configuration Management: We maintain detailed records of your IT configurations, ensuring that any changes or updates are managed smoothly and do not disrupt your business operations.

Ticket Management: Our robust ticket management system tracks service requests from initiation to resolution, providing clear visibility and efficient solutions to typical help desk requests.

Desk Support Service: For more complex issues, our desk support service provides on-site technical assistance, ensuring that problems are resolved quickly and efficiently.

24/7 IT Helpdesk Support: Our 24/7 IT helpdesk support ensures that your business receives continuous assistance, day or night. Our helpdesk support team is always available to address any technical issues, ensuring minimal downtime and uninterrupted business operations.

Why Choose Our IT Helpdesk Technical Support?

Kew Solutions has a proven track record of IT helpdesk support to businesses across multiple industries in the UAE for over 10 years. Choosing us for your IT helpdesk technical support needs comes with several unique benefits:

IT managed services in Dubai

Service Level Agreement (SLA)

We offer a comprehensive service level agreement that outlines our commitment to providing timely and effective support. Our SLAs ensure that you receive the level of service you expect and deserve.

Customer Satisfaction

We are dedicated to enhancing customer experience and achieving high levels of customer satisfaction. Our helpdesk support team is trained to handle requests professionally and efficiently, ensuring that your employees can focus on their core tasks.

Rapid Response Time

We prioritise incident response time, ensuring that your technical issues are addressed promptly. Our commitment to quick response times minimises downtime and keeps your business running smoothly.

Comprehensive Incident Management

Our structured incident management process ensures that every technical issue is tracked, managed, and resolved efficiently. This systematic approach helps prevent recurring problems and enhances overall system reliability.

Scalability

As your business grows, our IT helpdesk support services can scale with you. Whether you're a small business or a large organisation, we provide flexible support solutions that can adapt to your evolving needs.

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VOICE OF TRUST

Client Testimonials

We are proud of our service and our clients, now our aim is to become integral to your ongoing growth and success.

Kew Solutions worked with Greenstone Equity Partners
“We are happy to recommend Kew Solutions to any company looking for a reliable and extremely responsive IT services support provider. The team at Kew Solutions consistently provide fast and efficient service to resolve any IT matter that arises, at any time of the day and week. In addition, Kew Solutions have developed and found solutions for our IT strategy and infrastructure. Ultimately, Kew Solutions give us peace of mind that our data and systems are protected, and that if any issue with the network ever arises it will be resolved with the least amount of hassle or downtime.”

Sarah Hillman

Vice President & Associate Counsel

Kew Solutions worked with British Centers for Business
“Kew Solutions provides the BCB with exactly the IT support we need. From advice on the right software packages, to implementing systems and day-to-day on-call support for the BCB team, we have been very ably supported by Kew. As an SME ourselves, we rely on their expertise to guide us in an area where we have no in-house experience. They are thorough, cost-effective and professional.”

Joe Hepworth

CEO - British Centres for Business

Kew Solutions worked with Matrix
“We have worked with Kew Solutions now for over six years, during which time they have given us an invaluable service, both in supporting our IT requirements and also in the specialist area of Filefinder, where his subject matter expertise is second to none. When we launched Matrix Interim Kew Solutions were the first people we turned to for assistance in determining our IT strategy, they have built a robust, high delivery and cost effective infrastructure that allows us 100% uptime from multiple locations. Aside from the technical expertise that Kew Solutions bring, we have to commend them for their willingness to deal with any query, at any time, even when it is often down to our own user error, in short you feel in safe hands!”

Patrique Habboo

Partner, Matrix Interim

Kew Solutions worked with Mantis Partners
“Kew Solutions has provided IT/Systems support for Mantis Partners for over 3 years, not only in the UK but our HK office and servers. Kew Solutions provides an excellent service and can never help enough even if it’s the weekend. They can connect into our computers even home machines and rectify any issues. Since we have been using Kew Solutions services I can’t actually remember any downtime or any issues that haven’t been resolved quickly.’ I would recommend Kew Solutions to any company looking for a professional IT outfit.”

ALEX SHIP

Director Mantis Partners

IT Helpdesk FAQs

Have questions about our helpdesk services? Here are some answers to common queries:

Kew Solutions is your trusted partner for IT helpdesk support services in Dubai and UAE. Our expertise, commitment to customer satisfaction, and adherence to industry standards make us the ideal choice for managing your IT helpdesk needs. Contact us to learn more about how our services can benefit your business.

Get In Touch

We want to be part of your team helping you deliver the best service possible

Whatsapp

+971 (0) 56 360 3264

Email

contact@kewsolutions.com

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Kew Solutions - IT services & support

We help businesses in the UK, UAE and KSA with their IT needs. From software to support, outsourcing to hosting, we’ve got you covered for all things tech.

HEAD OFFICE

Office 104 – 105, Building 6,
Dubai Media City
Dubai, United Arab Emirates.
PO BOX 502799

CONTACT US

UNITED ARAB EMIRATES
+971 (0) 4 557 2353
+971 (0) 56 360 3264
contact@kewsolutions.com

KINGDOM OF SAUDI ARABIA
+971 (0) 56 360 3264
contact@kewsolutions.com

UNITED KINGDOM
+44 (0) 203 0111 007
+44 (0) 752 7951 984
contact@kewsolutions.com

Kew Solutions - IT support & services