IT Managed Services for British Chamber of Commerce Dubai
About BCCD
The British Chamber of Commerce Dubai (BCCD) plays a vital role in fostering business relationships between the UK and UAE. As a hub for networking, trade facilitation, and advocacy, the organisation supports businesses of all sizes in establishing and expanding their presence in the region. With multiple events, communication channels, and operational needs, they rely heavily on a robust IT infrastructure to maintain seamless operations.
BCCD's Initial Challenges
Some of the IT challenges BCCD were facing included, system downtimes that disrupted workflows, lack of proactive maintenance resulting in unexpected technical issues, difficulty managing multiple IT vendors and inefficient communication and collaboration tools.
If these issues were not addressed by Kew Solutions, they could have hindered the BCCD’s ability to provide uninterrupted support to its members, staff productivity would have been affected, and there could have been data security risks.
Project Goals
- Establish a proactive IT maintenance framework to minimise downtime.
- Improve system performance and reliability for uninterrupted operations.
- Strengthen IT security to protect sensitive member data.
- Streamline IT management with a single, comprehensive service provider.
Solution
To address the challenges and achieve our project goals, Kew Solutions designed and implemented an IT Annual Maintenance Contract (IT AMC).
Key services included:
24/7 Monitoring & Support
Monitoring, managing and maintaining IT infrastructure 24X7, ensuring round-the-clock system availability.
Proactive Maintenance
Regular system updates and performance checks to prevent disruptions and downtime.
Backup Deployment
Backup of servers, emails, computers and storage devices, through a combination of local and cloud solutions.
Enhanced Security Measures
Systematic security risk assessment, deployment of advanced firewalls, endpoint protection, and data encryption.
Ongoing IT Consultancy
Tailored IT strategy and policy framework with a focus on reducing inefficiency and optimising existing resources.
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VOICE OF TRUST
Client Testimonial
“Partnering with Kew Solutions has been transformative for our organisation. Their proactive approach to IT maintenance has ensured our operations run smoothly, allowing us to focus on delivering value to our members. The team’s expertise and dedication have been invaluable.”
Membership Manager, British Chamber of Commerce Dubai (BCCD)
Implementation Process
Audit
A full network audit and health check is carried out to identify and address any vulnerabilities and threats.
Onboarding
Introduction session for all staff to familiarize them with the helpdesk team and support process.
Reporting
A detailed report is produced which includes feedback on your IT Audit, Network Health and Security.
Ongoing Support
Remote and Onsite support, as well as prescheduled maintenance visits to ensure optimal IT performance.
Results and Metrics
Quantitive Results
98.7% System Uptime: Minimised disruptions to daily operations.
65% Faster Issue Resolution: Improved response times for IT concerns.
30% Reduction in IT Costs: Streamlined services and eliminated inefficiencies.
Qualitative Benefits
Enhanced member satisfaction through reliable services.
Improved staff productivity with stable and efficient IT systems.
Peace of mind for stakeholders, knowing their IT infrastructure is secure and well-managed.
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